Nurseries miss calls during handover, mealtimes, and activities every day. The parent does not call back. The visit never gets booked. This handles those calls, captures every enquiry, and makes sure nothing slips while your team is occupied. If a parent needs to speak to someone, the call is passed to your staff.
What usually happens when a parent calls?
Takes 10 seconds. No signup. See how your calls would be handled.
Nursery Call Handling Workflow
Missed or
answered call
Enquiry
handled
Enquiry captured
& parent details saved
Visit booked
or follow up set
Follow up
& next steps
What a real call looks like
Call answered
Handled immediately
Enquiry captured
Parent details saved
Visit booked
Calendar updated
Follow up set
Reminder scheduled
This is an actual recorded call with a parent looking to book a nursery visit. The assistant side is automated from start to finish. No actors. No editing.
Natasha.
And what's your child's name?
Natalie Jennings.
How old is your child, or are you expecting?
She's one year old.
I can offer you Friday 29 May at 10am, or Friday 29 May at 2pm.
Just to confirm, Natalie Jennings, aged one, starting in the next few months, five days a week, preferred visit Friday 29 May at 10am.
Always answers
Never miss another call, even during busy times or out of hours.
Captures everything
Gets parent details, child information and visit preferences.
Books visits
Offers dated visit slots and confirms the selected time.
Follows up
Sends visit details by text.
Handover, activities, mealtimes. No one is available.
No details captured. No context.
They move on to the next option.
Occupancy suffers. A family that needed you goes elsewhere.
More admin. More chasing. More pressure.
Every missed call is a parent choosing another nursery.
From missed calls to booked visits. Live in fourteen days.
01
We look at when calls are being missed, how often, and what it is costing the nursery.
02
We map how calls currently move through your nursery and design a workflow that fits how your team works.
03
We build it around your process. You see exactly how it handles a call before anything goes live.
04
You try it in real life. We test thoroughly before it goes live.
05
The system starts handling calls. Your team reviews what was captured and follows up where needed.
06
We show you what is working, what call volume looks like, and refine anything that needs adjusting.
Not a nursery? See how operational automation works across different types of businesses →
The system answers automatically during busy periods, including activities, mealtimes, handover, or any time your team cannot get to the phone. It greets the parent, captures their enquiry details, and helps reduce the number of calls that go unresolved. Your team can review what was captured and follow up where needed.
Yes. The system is designed to support UK GDPR compliant call handling. Parent enquiry data is processed securely and used only to manage nursery enquiries. Before going live, we work with you to make sure your privacy notice reflects how calls are handled, what data is captured, and which providers support the service. Parents can request access to their data or ask for deletion, subject to the usual legal and operational requirements.
Yes. The system introduces itself clearly at the start of the call so parents understand they are speaking with an automated assistant. The experience is calm, professional, and unhurried. Parents are not misled about who or what they are speaking to.
The parent's name, contact number, child's age and intended start date, funding eligibility such as 15 or 30 hour entitlement, and any specific questions or preferences they share. All of this is captured during the call and available for your team to review.
The system is designed to support your staff, not replace them. Calls involving urgent or sensitive matters are flagged for follow up by your team. For anything requiring a personal response, your staff remain in control of how those situations are handled.
The system is built around a structured call flow for handling enquiries, not for answering complex or nursery specific questions. If it does not understand a response, it asks the question again and gives guidance on the kind of answer it needs. For anything beyond the scope of the call flow, such as questions about your Ofsted report, a specific room, or your EYFS curriculum, nursery staff remain in control of how those conversations are handled.
Yes. The system works alongside your existing number and setup, whether you use a landline, mobile, or VoIP. There is no need to change your provider or install new hardware. It handles calls that would otherwise go unanswered, sitting alongside however your team currently picks up.
Most nurseries are live within fourteen days. We start by understanding your current process, design the call flow around how your nursery operates, test it thoroughly, and then go live. You are involved at each stage before anything is launched.
Want a plain English overview of how operational automation works? Read Keep It Stupidly Simple →
Show us your current process. We'll show you how every call turns into a booked visit.
Takes 10 seconds. No signup. We'll show you exactly how it would run in your nursery.
Our call handling systems are built to UK and EU GDPR standards, with disclosed subprocessors and a Data Processing Agreement for every nursery client. We design our systems with emerging AI regulation in mind, including the principles of the EU AI Act.