No two operations are the same. A property company handling maintenance requests has a different problem to a dental practice missing patient calls. A restaurant losing booking enquiries on a Friday evening has a different urgency to a trades business whose quotes go cold. The pricing reflects that. This page explains how we approach the work, what projects typically look like, and what they tend to cost.
Start with the free review →How a project runs
Nothing moves forward without sign off.
The main thing that drives the cost is how many moving parts are involved. A simple follow up workflow is a short project. A system that handles maintenance requests across multiple channels, notifies contractors, and tracks everything through to completion takes considerably longer.
How many manual steps exist, whether anything needs to connect to existing tools, and how busy the process is every day. All of these affect how long a project takes and what it costs.
The cost of a project almost always reflects how much time it frees up, not how long it takes to build.
Typical scope factors
Number of manual steps
How many handoffs, checks or decisions currently happen by hand
Communication volume
How many calls, messages or requests come in each day
System connections
Whether anything needs to connect to existing tools or platforms
Staff time absorbed
How much of someone's day the current process takes up
Operational urgency
How much the problem costs when it goes wrong
These are representative examples, not fixed packages. Similar situations produce similar costs.
Focused Operational Workflows
A small professional services firm was handling appointment reminders, new enquiry acknowledgements, and routine follow ups by hand. Nothing was complex individually, but the daily admin was absorbing time that should have gone elsewhere.
A workflow that handles appointment reminders, enquiry acknowledgements, and routine follow ups automatically cutting the daily admin that was absorbing hours of the team's time each week.
Starting from
£1,500
Typical Timeframe
2 – 5 days
Trades & Service Businesses
A plumbing and heating company was sending out quotes and then losing track of them. No one was following up unless a customer called back first.
A quote follow up workflow that sends timed reminders automatically, so leads stop going cold and no one has to remember to chase.
Starting from
£2,500
Typical Timeframe
1 – 2 weeks
Healthcare & Clinics
A dental practice was missing patient calls during treatment sessions. By the time someone called back, half the appointments had already been booked elsewhere.
A missed call system that automatically messages the patient, notifies staff, and logs every call. Missed calls during treatment sessions no longer mean lost appointments.
Starting from
£4,000
Typical Timeframe
2 – 4 weeks
Restaurants & Hospitality
A busy restaurant was getting booking and private hire enquiries over the phone during service. Some were being handled. Most were not.
An enquiry handling workflow for busy service periods. Customers get a confirmation automatically, and the bookings team gets a clear handoff so no enquiry gets lost while the kitchen is running.
Starting from
£4,000
Typical Timeframe
2 – 4 weeks
Property & Facilities
A property manager was receiving maintenance requests across phone, text and email. Jobs were getting missed. Tenants were following up before anything had been actioned.
A single intake point for maintenance requests. Tenants get an automatic confirmation, contractors are notified, and jobs are tracked from first report to resolution without anyone having to chase.
Starting from
£6,000
Typical Timeframe
2 – 4 weeks
More complex projects involving multiple workflows or integrations are scoped individually after the review. See what can typically be automated →
Most projects are smaller and more operational than people expect. The goal is usually to fix friction around a specific process, not redesign the business. We look at where work is getting delayed, repeated, or missed, and build around that. You stay involved at every stage before anything goes live.
The question is not what this costs. It is what the current situation is costing.
One hour a day is twenty hours a month.
If a staff member spends an hour a day on a process a structured workflow could handle, that's roughly twenty hours a month. Most projects cost less than that time is worth at any reasonable hourly rate.
Missed enquiries have a real cost, not a projected one.
A week's worth of missed bookings at a busy practice, restaurant, or service operation will usually cover the cost of the system that prevents them. The maths does not require much optimism.
Small things cost more when they happen every day.
A five minute manual task that runs twenty times a week is not a five minute problem. Over a month, it is several hours. Over a year, it is days of someone's working time, from a single repetitive task alone.
Some clients want the system implemented and handed over. Others find it useful to have someone available as the operation evolves. Either works.
If things change, or you want to add more later, that option is always there.
There is no requirement to take it, and no pressure to if the system runs well without it.
System checks
Reviewing how the workflow is performing and whether anything needs adjusting.
Process adjustments
Updating the system as your operation changes, whether due to new staff, new processes, or seasonal variation.
New workflows
Adding further improvements once the first phase has bedded in.
Staff onboarding
Helping new team members understand how the system works and what to do with its output.
Not sure which process to prioritise, or what a project would look like in practice? The Working Session is the structured step before a full build.
90 minutes. One operational workflow. Mapped properly, with friction identified and a clear picture of what implementation would involve and cost.
What the session covers
Fee
£150
Duration
90 minutes
It is free, and gives you a clear picture of what is actually worth fixing and roughly what it would cost. No preparation needed.
Read more about what the review includes →
Book the free review →