Legal
Last updated: April 2026
Nurseries using the Alder AI Labs call handling service may need to update their own privacy notice to explain how enquiry data is handled. The wording below is a practical starting point and should be adapted to the nursery's own setup.
This template is not legal advice.
When you contact us by phone, you may interact with an automated assistant that helps us manage enquiries, arrange visits, handle waitlist requests, or take messages for the team.
The assistant may collect information you choose to provide, such as:
We use this information to respond to your enquiry, arrange visits, manage availability, and support nursery operations.
We use Alder AI Labs as a service provider to operate the call handling system. Alder AI Labs may use trusted third-party providers for telephony, hosting, and limited AI-assisted interpretation where enabled.
Your information is not used by Alder AI Labs to train AI models.
We retain enquiry information only for as long as necessary to manage your enquiry, unless a longer period is required or agreed.
If you have questions about your personal data, please contact us using the details in this privacy notice.
This template should be reviewed by the nursery and adapted to match its own privacy policy, retention periods, lawful basis, and contact details.